We dispatch all orders from our Australian studio located in beautiful Byron Bay, Australia. If you place your order before 11 am AEDT, we aim to ship your order the same day of purchase - this excludes weekends and public holidays.
If you need your order quickly, please select DHL express shipping in checkout.
Thank you for your understanding during these challenging times & contact us at hello@flashjewellery.com
Shipping Options:
Free Express Shipping worldwide for all orders over $249
Australian Standard Shipping | 3-7 business days* |
$5 |
Australian Express Shipping | 2-5 business days* |
$10 |
New Zealand Express Shipping |
7-11 business days* |
$13 |
New Zealand DHL Express Shipping |
3-5 business days* |
$32 |
USA Express Shipping |
8-16 business days* |
$20 |
USA DHL Express Shipping |
3-7 business days* |
$25 |
International Express Shipping |
8-16 business days* |
$20 |
International DHL Express |
3-7 business days* |
$35 |
Please note: These shipping timeframes and costs may differ & are a guide for metro areas ~ Pricing may vary pending shipping location & we may contact you for additional costs if outside metro areas.
Once your item is dispatched we will send you an email containing your tracking number and a link to the courier service provider.
Exchanges
If you would like to return an item, you are entitled to an exchange or store credit within 14-days from the date of purchase.
Please note:
- We do not accept returns on earrings due to hygiene reasons.
- Items must be unworn and returned in their original condition and packaging. (box and pouch)
- We will not be held responsible for return shipping costs.
- Until the item reaches us, it is your responsibility.
- We will inspect the product on its return and we reserve the right to refuse returns should we evaluate the product to not be in the original condition.
- We will only swap or exchange items if we have them in stock, otherwise, a store credit will be issued.
- For returns on faulty items, you will be refunded in full, minus all shipping charges.
- We reserve the right to deny unreasonable repairs, returns, and exchanges.
- Refunds will only be provided on faulty items or on our rings; when the correct size/ fit is unavailable, provided they are returned to us within the 14-day return window.
- Please wrap to protect the contents including the packaging during transit. Damaged or missing packaging will incur a $10 AUD fee, which will be deducted from the value of the exchange or gift card.
Please download and print our Returns & Exchanges form here and return your items with this completed form to the address below:
Australia
If you have purchased an item online and wish to exchange it in our Byron Bay Showroom, please email us your exchange form so we can organise and ensure we have the stock available prior to you visiting. For any questions email hello@flashjewellery.com
Due to the nature of Handmade jewellery, each piece is unique and faults may happen. In the instance you have received a faulty item please contact us hello@flashjewellery.com.