If you change your mind for any reason, you are welcome to return it back to us within 14 days of purchase for refund or store credit, subject to the following conditions:
Are my item(s) returnable?
Are my item(s) refundable?
How do I return my order?
You can submit a return via our return portal.
Follow the steps provided in the portal and submit your return for approval.
Please ensure you note the tracking number on return packages, we are not liable for the loss of any return parcels.
Damaged or missing packaging will incur a $10 AUD fee, which will be deducted from the refund value.
Please Package your return items respectfully - We recommend the box your parcel arrived in, or similar. You are responsible for the using the correct packaging for postage, any damaged items during transit will not be accepted for return.
Any items to be returned or exchanged must be shipped/postmarked within 72 hours of your return approval.
Processing time of your return?
We endeavour to process returns daily but please allow up to 3-5 business days for processing. You will receive an email notification once your return is processed.
Once returns are approved you will then receive a refund or store credit (in the form of a gift card) for the purchase price (excluding original shipping costs).
Need Help? Email us Hello@flashjewellery.com
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