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We would love to hear from you ~

We would love to hear from you ~

Returns

Easy Returns & Exchanges

We want you to be completely happy with your purchase online.

If you change your mind for any reason, you are welcome to return it back to us  within 14 days of purchase, for an exchange, refund or credit note, subject to the  following conditions:

 Are my item(s) returnable?

  • Not all item(s) are returnable. Health and hygiene laws restrict the return of earrings.
  • The items(s) must be returned unworn and in their original packaging.
  • Items marked as “final sale – no returns or exchanges” cannot be returned.
  • Gift Card(s) may not be returned.

 Are my item(s) refundable?

  • Item(s) purchased during a sale event are only eligible for a store credit or exchange.
  • Items marked as “final sale – no returns or exchanges” cannot be returned.
  • Gift Card(s) may not be returned.
  • Solid 9K Gold pieces are only eligible for exchange or a store credit and cannot be returned for a refund.
  • Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange. This excludes “10% off your first order”
  • Orders purchased with Afterpay or Laybuy do not qualify for a refund due to merchant fees, however, you are still entitled to a store credit or exchange.
  • Exchanges are available only to Australian customers and extend only to the exchange of ring sizes. All other items will be issued with a store credit to make a repurchase.
  • All exchanges are final & may incur additional shipping charges.
  • Original shipping charges, duties & taxes are non-refundable and charges for the returned item(s) are the responsibility of the customer.

  How do I return my order?

Follow the steps provided in the portal and submit your return for approval.

  • Please ensure you note the tracking number on return packages, we are not liable for the loss of any return parcels.
  • Damaged or missing packaging will incur a $10 AUD fee, which will be deducted from the refund value. Please Package items well - We recommend the box your parcel arrived in.
  • Once a return has been authorised in our Returns Portal, item(s) must be received back within 14 days, or they may be returned to you with additional shipping charges

 Processing time of your return?

We endeavour to process returns daily but please allow up to 3-5 business days for processing. You will receive an email notification once your return is processed.

Once returns are approved you will then receive a refund or store credit (in the form of a gift card) for the purchase price (excluding original shipping costs).

Need Help?

Hello@flashjewellery.com