Free Express Shipping Worldwide For Orders Over $299 ~ Afterpay & Laybuy Available
Contact
Hello@flashjewellery.com
Store info

We would love to hear from you ~

We would love to hear from you ~

Shipping & Returns

Please note, due to COVID 19 shipping timeframes are impacted and delays are likely. We are now shipping only via Express Courier.

Thank you for your understanding during these challenging times.

Orders may be delayed by circumstances beyond our control. If you need your order quickly, please select DHL express shipping in checkout and contact us at hello@flashjewellery.com

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We dispatch all orders from our Australian studio located in beautiful Byron Bay, Australia. If you place your order before 1pm EST, we aim to ship your order the same day of purchase - this excludes weekends and public holidays.

Shipping Options:

Free Express Shipping within Australia & to NZ for orders over $149
Free Express Shipping to USA and worldwide for orders over $299 
    Australian Express Shipping
    2-5 business days*
    $6

    New Zealand Express Shipping 

    7-11 business days*

    $7
    New Zealand DHL Express Shipping

     2-5 business days*

     $18

    USA Express Shipping

    8-16 business days* 

    $12 

    USA DHL Express Shipping 

    3-7 business days*

     $22

    International Express Shipping

    8-16 business days*

     $14

    International DHL Express

    3-7 business days* 

     $24

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    Once your item is dispatched we will send you an email containing your tracking number and a link to the courier service provider.

    *From time to time orders may be delayed in customs, this is beyond our control and we do our best to make sure everything goes smoothly. International shipping costs do not include any duties and taxes which may be applied by customs when your order arrives in your country.

     You can obtain information on taxes, duties and customs regulations from your local customs office to determine if your order will incur any additional charges on entry to your country. Any duties or taxes incurred are the responsibility of the delivery recipient.

    Any other inquiries please email: hello@flashjewellery.com

     

    Returns & Exchanges

     

    We understand shopping online can be tricky sometimes so we will happily exchange unworn items for an alternate size or finish within 14 days of purchase. 

    If you would like to return an item, you are entitled to an exchange or store credit. 

    Please note: 

    • We do not accept returns on earrings due to hygiene reasons.
    • Items must be unworn and returned in their original condition and packaging. (box and pouch)
    • We will not be held responsible for return shipping costs.
    • Until the item reaches us, it is your responsibility.
    • We will inspect the product on its return and we reserve the right to refuse returns should we evaluate the product to not be in the original condition.
    • We will only swap or exchange items if we have them in stock, otherwise, a store credit will be issued.
    • For returns on faulty items, you will be refunded in full, minus all shipping charges.
    • We reserve the right to deny unreasonable repairs, returns, and exchanges.
    • Refunds will only be provided on faulty items or on our rings; when the correct size/ fit is unavailable, provided they are returned to us within the 14 day return window. 

    Please download and print our Returns & Exchanges form here and return your items with this completed form to the address below:

    Flash
    Att: Returns
    Unit 9, 11 Banksia Drive
    Byron Bay, NSW, 2481

    Australia 

     If you have purchased an item online and wish to exchange it in our Byron Bay Showroom, please email us your exchange form so we can organise and ensure we have the stock available prior to you visiting. For any questions email hello@flashjewellery.com

    Due to the nature of Handmade jewellery, each piece is unique and faults may happen. In the instance you have received a faulty item please contact us hello@flashjewellery.com

    Tarnished jewellery?
    In the warmer summer months, if the jewellery has been stored away in the pouch with no airflow a 'heat tarnish' can, unfortunately, occur.
    (Please note, this is different to tarnish you would find with low-quality jewellery)
    Unfortunately, this December we have discovered our new pouches can create a microclimate; trapping oxygen and creating high levels of humidity ~ this heat can further accelerate the 'oxidation process' & has the potential to leave your jewels with 'heat rash' (Brown Spotted marks - not ideal).
    If you have encountered this - please email us Hello@flashjewellery.com

    We recommend storing your jewellery out and away from the pouch to ensure airflow. Store your pieces in a tray - or in the box with the lid off to avoid the oxidisation process.

     

    Warranty & Repairs 

     

    Every one of our Flash Jewellery designs is created in-house with craftsmanship, classic & essential qualities in mind. We value longevity in our jewellery and we accept that it is our responsibility as a small business to incorporate sustainable, responsible practices into our processes.

    Our policy is to repair, restore, then replace.

    Our jewellery has a 6-month warranty from the date purchased that covers manufacturing defects and faults. This warranty does not cover general wear and tear or damages to your jewellery. ie - improper care or failure to follow our care instructions provided.

    Please note manufacturing defects and faults do not include: 

    General wear and tear resulting in (but not limited to); rings that have become misshaped, surface scratches, broken chains, plating that has worn off, chipped gemstones, loss of charms and improper storage.

    For all warranty enquiries, please contact us at hello@flashjewellery.com with the details and your order number.

    Re-plating service coming soon 

    We’re happy to announce we’ll be implementing a replating service for our Vermeil pieces very soon, this service will allow your most loved flash pieces to be re-dipped in gold to restore their shine and finish.

    Brass ‘Buy-Back’ scheme

    Prior to creating our pieces in 14k Vermeil, we used brass as a base-metal to produce our jewellery - As gold plated brass is not as durable as our vermeil pieces a replating service is not recommended. Because we are unable to extend this service to older brass pieces we’re introducing our Brass Buy-Back scheme.

    Do you have an older Flash Jewellery brass piece? If so, this buy back scheme will enable you to send this old piece back to us and we will ‘buy it back’ via issuing you with a 15% off credit which can be used at Flash Jewellery.

    These pieces will then be sent back to our manufacturer to be melted down, purified and recycled giving them a second life.

    If you would like to participate in our buy-back scheme please email us at hello@flashjewellery.com (Subject line - Brass Buy-Back) included photo of the piece you would like to send back with your details and order number (if you have it), then we will be in touch.

    How to tell if you have an older brass style?

    Look for stamps - Our older brass styles will not have the 925 sterling silver stamp engraved on the piece. If you're unsure please send us a photo and our team can help.

     

    Spare Parts

     

    We believe there is a use for everything - we save all spares, components and parts (some could say Nina has a collecting problem) these are all re-made into new pieces inhouse or kept for repairs - Items with slight defects are not wasted, these are sold via our yearly sample sale ~ Nothing is disregarded.

    If you are after a spare part, charm or a solo earring please email us at hello@flashjewellery.com

    Faulty or broken items we’re unable to repair are all sent back to our manufacturer, these are then melted down, purified and recycled, giving them a second life.

    We’re not perfect but we are continuously working towards more sustainable processes and being better - progress, not perfection.
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